Shop Policies
Shipping
Processing Time
The time I need to prepare an order for shipping varies. Most made-to-order pieces typically ship within 4-6 weeks. Custom bespoke pieces can take up to 6-10 weeks to ship.
Methods We Use for Shipping Your Item(s)
We offer free domestic shipping on all our items. All domestic orders under $500 will be shipped via USPS with full insurance. All domestic orders above $500 will be shipped via UPS with full insurance and will require your signature upon delivery.
All international packages will be shipped via DHL with full insurance and will require your signature upon delivery. Additional shipping charges will apply for international orders, and will depend on the country the package is being shipped to.
Import Taxes and Fees for International Orders
The customs office in the destination country may apply import duties, VAT, taxes or any other fees depending on the country’s requirements. In addition, the carrier handling the transport of the package may add processing fees if they act as a broker to clear your package through customs. All charges required for customs clearance will be the responsibility of the recipient. Please check with your local customs office to determine all fees that may apply to your purchase.
International customers are responsible for all duties, VAT, taxes, fees and additional carrier charges which may apply and are non-refundable by Precious Lace Jewelry.
Returns & exchanges
I Gladly Accept Returns and Exchanges
- Contact me within: 3 days of delivery
- Ship items back within: 7 days of delivery
I Don't Accept Cancellation
But please contact me if you have any problems with your order.
The Following Items Can't be Returned or Exchanged
All clearance/sale items as well as bespoke, custom, and one-of-a-kind orders are final sale and not be exchanged or returned.
Conditions of Return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Shipping Methods for Returned Item(s)
Please ship the returned item via registered mail (USPS) or with FedEx, UPS or DHL for tracking purposes. In addition, please make sure that signature confirmation and adequate insurance is included to cover the purchase price. We will not be responsible for reimbursement or compensation in the event the return package is lost, stolen, or mishandled. Shipping charges for any returned item(s) are the responsibility of the customer.
Additional Return Information
To return an item, please contact us within 3 days of receiving your order and we will give you instructions on how to return the item back to us.
Once we receive the returned item, the refund will be processed within 3-5 business days. A notification will be sent once the return/exchange has been processed.
A restocking fee will be charged as follows:
- 20% of your item's price if it was made without gemstones
- 35% of your item's price if it was made with gemstones
IMPORTANT: Buyers are responsible for any and all customs charges, taxes and any additional postal fees on the returned item.