We accept returns and exchanges for every piece in our ready to wear collection, unless otherwise noted. Items must be returned with all original paperwork (GIA certificate, if applicable) and in unworn condition within 7 days of receipt. After 7 days, all sales are final.

Returns are subject to a 15% restocking fee or 100% store credit. A $75 insured returned shipping fee will also apply. 

Custom, personalized, engraved, resized, and sale items—including rings with custom sizes, initials, or birthstones—cannot be returned or exchanged. Made to order items are considered special orders and may be subject to a 20% restocking fee if canceled or exchanged.

All international orders (outside of the US) are final sale. We are unable to accept international returns due to specific U.S. import regulations. Please note we are also not able to issue any refunds on the original duties and taxes paid by the receiver on behalf of your order. If you need to inquire about duties and taxes, please contact your local customs agency.

To initiate a return, please email info@preciouslacejewelry.com. Please note that return shipping costs are the client’s responsibility, although PLJ can facilitate providing an insured shipping label upon request. Store credit or refund will be issued once the item is received and inspected by us.

Cancellations

If you need to cancel your open order, please get in touch with us as soon as possible. Email us at info@preciouslacejewelry.com.

Made to order items are put into production the next business day, as such, cancellation requests must be submitted within 24 hours of order placement. Any cancellation requests after 24 hours will be considered a “return,” and all return policies will apply. 

For ready to wear pieces, if the order has not been assigned a tracking number we do not charge a restocking fee and the order will be fully refunded.

Please note that engagement rings with focal diamonds or gemstones cannot be canceled, since your stone is ordered immediately. 

We offer full refunds for canceled orders. However, please note that deposits, rush fees, and partial payments are non-refundable.